Frequently Asked Questions
Everything you need to know about your Alara Jewelry experience.
What materials are used in Alara Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver, ethically sourced gemstones, and hypoallergenic stainless steel to ensure durability and shine.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Alara pouch when not in use and clean gently with a soft microfiber cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Yes, every Alara piece comes with a 1-year limited warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.